Privacy Notice
Last Updated: October 2024
Derventio Wood Fired Pizza Co. Customer Privacy Notice
Registered Name: Derventio Catering Ltd
This privacy notice outlines how we handle your personal information.
Contact Information:
Email: info@derventiowoodfiredpizzaco.co.uk
Telephone: 07421504263
Information We Collect and Why
We collect the following information to provide our catering services and products, ensuring we only gather what is necessary:
Personal Details: Names, contact numbers, and email addresses
Addresses
Booking/Event Information: Specifics related to your event
Payment Information: Card or bank details for transactions
Dietary Information: Allergens and special dietary needs
Health and Safety Data
Website Usage Data: User journeys and cookie tracking
Media: Photos or videos
Records: Meeting notes and decisions
Feedback: Compliments or complaints related to our services
We also collect information for service updates or marketing purposes:
Contact Information
Marketing Preferences
IP Addresses
Website and App Usage Data
Consent Records (where applicable)
For legal compliance, we gather:
Personal Information
Contact Information
Financial Transaction Data
Health and Safety Information
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide catering services and products are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for legal requirements are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
Directly from you
CCTV footage or other recordings
Data Retention
We retain your personal data only as long as necessary to achieve the purposes outlined in this policy. Your data may also be retained to comply with legal obligations or resolve disputes. Usage data may be kept for shorter periods unless needed for security improvements or legal compliance.
All hard copy booking/event data is securely destroyed after every event.
Information Sharing
We may share your personal information with:
Insurance companies
Professional or legal advisors
Financial or fraud investigation authorities
Relevant regulatory authorities
External auditors or inspectors
Organisations we’re legally obliged to share personal information with
Emergency services
Publicly on our website, social media or other marketing and information media
How to Raise Concerns
If you have concerns about how we handle your personal data, please contact us using the details provided above. If you’re not satisfied with our response, you may contact the Information Commissioner’s Office (ICO):
Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline Number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
